Because we want you to be totally satisfied with your purchase.
If you’re unhappy in any way with your purchase, you can return it for a refund, replacement or credit. You may be requested to return the item in its original, undamaged packaging before we process your request.
We will pay for your return postage on a faulty/incorrect item as long as you send it using UPS Courier recorded delivery.
Your refund will be processed within 24 hours after receiving the products back
Please keep in mind the following:
· Items returned within 14 days but not in their original and undamaged packaging will also incur a -15% charge per package.
· If you return an item that doesn't adhere to our returns procedure or doesn't include a returns form, you may be liable for a £10 administration fee
· Individual items from a bundle can't be returned, refunded or exchanged. If you want a refund/credit/exchange for a bundle, all items must be returned to us.
Before you return your item, please make sure that:
· You include a cover note containing your order number, the email address you placed the order with and the products you are returning.
· The goods and packaging are undamaged
IMPORTANT: We need to be able to identify an item with your order. We can only do this if you follow our returns process. Please do not send us items back that do not follow this process as they cannot be identified properly and will not be replaced or refunded.
We want you to be entirely happy with your purchases from us. If you change your mind after placing your order you can cancel at any time before the goods are despatched, regardless of the reason. There is no cost for cancelling your order before despatch.
NOTE: We are not able to accept cancellation for customised products or special order for projects manufactured to your specifications.
We advise you to check the products as soon as they are delivered so that any problems can be raised with the delivery drivers immediately. We also allow 30 days from the day following your delivery to let us know if you find you want to return your product(s) as long as they are unused.
Please note – you are responsible for the cost of returning unwanted/cancelled items to us and for the value of the goods if they are diminished as a result of your handling whilst with you or in the return transit to us. Please take care of them and package them well.
RETURNS MATERIAL AUTHORISATION
If you want to return any of your items, please follow the instructions below:
An RMA (Returns Material Authorisation)number must be obtained prior to returning any goods by calling Customer Services on 02477 675 575 or by e-mail on [email protected]. For a quicker response we recommend you to use the following address:
If there is a problem with the product, you will need to provide a full fault/damage description when ringing/e-mailing for your RMA number.
The RMA number must be clearly marked on the outer transit packaging of your return. Do not write on or mark the product packaging.
Please, enclose a copy of your invoices, if possible.
You can return items at no cost and with no reasons within 30 days after delivery, provided they will be returned in the same condition as when received (scratched, used, or damaged items without original packaging are subject to the restocking fee)
If the items you want to return are damaged in transit on the way to you or they are faulty (14 or 30 days after the delivery) all the return shipping will be at Voltcon’s costs.
If you returned claimed faulty items and on our inspection, they prove to be in good order, we will surcharge you a fixed fee of £30.00 for testing time, repackaging and reshipping.
Make sure the item is adequately protected to prevent any damage. Voltacon cannot be held responsible for any damage to goods returned without adequate protective packaging.
A kind request: We ask that customers fully inspect all products received on the day of delivery. To ensure a resolution, we must be notified of any items that arrive faulty or damaged within 48hrs of receipt. We will then advise the next course of action, we will contact you and either arrange collection, ask for goods to be returned back to us or disposal of goods, never dispose of goods without our notification.