Shipping policy

Delivery charges

Delivery is calculated at checkout from the weight and type of the products in your basket and your delivery address, and is shown before you pay. Deliveries to Northern Ireland, Europe and the rest of the world cost more than mainland UK.

How we deliver

• Small items: Royal Mail
• Parcels: DPD
• Solar panels: FedEx
• Batteries, large kits and large panel orders: pallet delivery

Solar panels are sent separately from the rest of an order, because they are large and heavy and packing them with other items risks damage. Your order may therefore arrive in more than one delivery, each with its own tracking number.

Dispatch and tracking

We email you a shipping confirmation with tracking details when your order leaves our warehouse. Delivery dates are estimates and are not guaranteed.

Collection

If you choose collection at checkout, you can collect your order from Unit B5 Paragon Way, Exhall, Coventry CV7 9QS, Monday to Friday 10:00 to 16:00, once you have received your "ready for pickup" email.

Europe and international

We deliver across Europe and worldwide. Orders for EU customers may be sent from our UK warehouse or from our EU warehouse in Romania. Import duties and taxes may apply to deliveries outside the UK.

Damaged or missing items

Please check your delivery when it arrives. If anything is damaged or missing, tell us in writing within 3 days of delivery at sales@voltacon.com, with photos of the item and the packaging, and keep all the packaging. If a parcel is visibly damaged, please sign for it as damaged.

Questions

Email sales@voltacon.com or call 024 7767 5575, Monday to Friday 9:00 to 17:00.